You may find that the following frequently asked questions will help you make the most of this site and find the information you are looking for. Find out more by clicking on one of the links below:
Finding your way around the site
Using the site map
Using the site search
Technical help – for technical questions that you may have
Access – for users with a disability having problems accessing the site
Finding your way around the site
Menus, headings, bread-crumbing and hypertext links and so on.
Q |
How can I move to a different area of the site? |
A |
To move to a different page of the section you are in use the left-hand menu. To move to another area of the site use the drop-down website sections menu in the top right-hand corner of the page to select the area you want. Use the tabs along the top to move to the areas that can be accessed from every page. |
Q |
How do I know which area of the site I am in? |
A |
Look at the left-hand menu for the title of the page you are in. The bread-crumbing underneath the title shows you how you got to this page. The banner colour and header at the top of the page will show you which section you are in. |
Q |
What is bread-crumbing? |
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Bread-crumbing is a string of page headings that appear at the top left of the screen and it shows you which pages of the site led you to the one you are in. |
Q |
How can I get back to the home page? |
A |
Click on home in the bread-crumbing or click on the Connexions portal link at the top left of the page. |
Q |
What is a hypertext link? |
A |
This is a piece of text which links you to another area of the site or another site. These are usually a different colour to the rest of the text and are sometimes underlined. Your cursor will change from an arrow to a hand when it is over a link. |
Q |
I am new to the internet where can I get help? |
A |
Take a look at www.bbc.co.uk/webwise for tips on browsing and searching or an on-line course in using the internet. |
To help you see what each section of this site contains we have put a link to the site-map at the top of every page. Clicking on this will take you to buttons for each area of the site. Click on the area you want and you will get an alphabetical list of the section and pages in this area. Clicking on a page title will take you straight to that page.
To help you find information quickly we have put search site box at the top right of every page. You can type in a word or phrase and search. Pages and documentson the site containing the words you searched on will appear in a list. Clicking on a page title or document will take you straight to it.
If you are having a technical difficulty with this site you may find the answer here.
Q |
How do I change the size of the text on this site? |
A |
Click on Accessibility at the top of the page. |
Q |
Why is some of the text cut off when I print a page from this site? |
A |
A small number of printers cannot print all the page content on A4 paper so the text outside the printable area is clipped. To get around this:
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Q |
Which browsers do you recommend to access this site properly? |
A |
We recommend the following:
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Q |
What is a PDF? |
A |
A Portable Document Format is a file format that lets you view and print a document exactly as it was designed on a variety of computers and printers. To view PDFs you need to use a PDF file viewer such as Acrobat Reader. |
Q |
If I have a technical problem with this site who should I contact? |
A |
If you have a disability and are having trouble accessing this site the following frequently asked questions may provide the answer:
Q |
What accessibility standards does this website meet? |
A |
Working towards W3C (World Wide Web Consortium) web accessibility guidelines. |
Q |
Can I use screen magnifying software? |
A |
Yes |
Q |
Can I use text reading software? |
A |
Yes |
Q |
I have restricted vision what are my options? |
A |
The internet can be accessed by using a web browser which supports text reading (IE 5.5) or Braille translation software which can translate information on a computer screen into Braille that the user reads on a specially adapted keyboard. |
Q |
I have physical disabilities what can help me access the site? |
A |
The AbilityNet website www.abilitynet.org.uk provides information that can help people with disabilities make better use of computers. |
Q |
I am still having problems accessing this site who should I contact? |
A |